Help Center
Answers to common questions, plus a direct line to us if you're still stuck.
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Setup guides for admins, teachers, and students.
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Live status of every Facultify service.
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Frequently asked questions
How do I invite a teacher to my institution?
As an admin, go to the Teachers page in your dashboard and click "Invite Teacher." Enter their name, email, and subject — they'll receive a branded email with a one-click link to set up their account.
Why hasn't a student's result shown up yet?
Results appear once a teacher declares them, or automatically after the delay configured on that test (2 minutes by default). Check the Grading Center — the teacher can declare results instantly from there.
Can I edit an AI-generated test before publishing it?
Yes. The AI Test Generator produces a draft you can review, edit, regenerate, or save before it ever reaches students. Nothing is published automatically.
What happens if a student loses their connection mid-test?
Answers autosave every 30 seconds, so a dropped connection or refresh won't cost a student their progress on questions already answered.
Is my institution's data visible to other institutions?
No. Facultify enforces data isolation at the database level using row-level security — this holds even if there were a bug in the application code.
How do I change my subscription plan?
Admins can update billing and plan details from the Billing page in the admin dashboard. Changes take effect at the start of the next billing cycle.